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Product

A deep dive into GoLiveChat — pure Golang, self-hosted AI live chat for global teams. Built to replace expensive SaaS with a private, high-performance alternative.

Core Feature

Full-Scenario Real-Time Chat

Embed live chat on any website with a single line of JavaScript. No registration, no downloads — visitors click the floating button and start chatting instantly. Every aspect of the widget is customizable to match your brand without external calls leaving your domain.

  • No registration required — one click to start a conversation
  • Text, emoji, images, files, and hyperlinks — all message formats supported
  • PC & mobile H5 responsive — seamless across all devices
  • Fully themeable widget: colors, position, triggers, and greetings
  • Configurable visitor info collection (name, email, department)
GoLiveChat dashboard
Visitor Intelligence

Know Every Visitor. Engage Proactively.

GoLiveChat captures detailed visitor context the moment they land on your site — turning anonymous traffic into actionable leads. Set up smart auto-invitation rules to reach out to high-intent visitors before they bounce.

  • Visitor IP, country / region, device model, browser type — full fingerprint
  • Referrer URL, search keyword & channel, and complete page browsing trajectory
  • Per-page dwell time tracking — identify which products visitors care about most
  • Custom auto-invitation rules: trigger based on dwell time or pages viewed
  • Auto-popup English greeting messages to proactively activate potential customers
Visitor intelligence and proactive engagement
AI & Automation

Intelligent Support with AI

GoLiveChat ships with deep AI integration designed as a copilot, not a replacement. The hybrid model lets AI handle routine questions — order status, shipping policies, pricing FAQs — while seamlessly handing off complex cases to human agents with full conversation context.

  • Connect ChatGPT (GPT-4o), Coze, Dify, or FastGPT
  • Qdrant vector database for RAG-powered knowledge retrieval
  • Upload PDF, Word, Excel, TXT documents as knowledge sources
  • SSE streaming — word-by-word responses feel natural
  • Use your own API keys — you own the AI cost structure
AI chat integration
Agent Experience

A Workspace Built for Productivity

Every conversation — from your website, from API integrations, from email — lands in a single unified dashboard. Agents can handle multiple chats simultaneously, use canned responses, transfer conversations, and tag customers with custom labels and notes for organized follow-up.

  • Multi-agent concurrent online — handle unlimited simultaneous chats
  • Conversation transfer with full context — seamless handoffs between agents
  • Customer tagging & notes — label and annotate visitors for organized follow-up
  • Canned responses organized by category
  • Dark mode & tablet-responsive design
  • Message translation for cross-border teams
  • Voice & video calls via WebRTC
Agent workspace
Operations

Ticketing & More

Not every conversation ends in a chat session. GoLiveChat includes a full ticketing system with priority levels and SLA tracking, giving your team complete control over customer requests.

  • Ticketing: pending → processing → resolved → closed workflows
  • SLA monitoring and escalation rules
  • Conversation history searchable by visitor, agent, or date
Ticketing
Technology

Pure Golang. Maximum Performance. Minimal Resources.

Why Go? Because a single Go binary handles thousands of concurrent WebSocket connections with a fraction of the RAM that Node.js or Python would consume. No runtime, no framework bloat — just raw performance.

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Pure Golang Backend

100% Go — goroutines for massive concurrency, channel-based communication, single binary compilation. Runs on a $5 VPS with 512MB RAM. No Node.js, no Python, no JVM — just one static binary.

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Vue.js Frontend

Responsive SPA built with Vue 2 + Element UI. Clean, fast, and fully customizable with source code access on Professional and Enterprise plans.

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MySQL + Qdrant

MySQL for transactional data — conversations, users, tickets. Qdrant vector database for AI-powered semantic search and RAG knowledge retrieval.

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Docker Ready

One-command Docker Compose deployment includes everything: GoLiveChat, MySQL 8.0, and optional Qdrant for AI features.

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Security & Privacy First

JWT authentication, encrypted data transmission, IP blacklisting, and configurable access controls. Runs entirely within your network perimeter — GDPR-friendly by design.

Runs Everywhere

Single binary. Multiple platforms. One deployment experience.

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Linux

Ubuntu, Debian, CentOS, RHEL, Alpine

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macOS

Intel & Apple Silicon (M1/M2/M3)

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Windows

Windows 10/11 & Windows Server