At GoLiveChat, your privacy is at the core of our product philosophy. We built GoLiveChat as a self-hosted platform precisely because we believe businesses should maintain full control over their data. This Privacy Policy explains what limited information we collect when you visit our website, register for an account, or use our services, and how we handle that information.
GoLiveChat is self-hosted software. When you deploy GoLiveChat on your own server, all customer conversations, user data, files, and operational data are stored exclusively on your infrastructure — in your MySQL database and on your file system. We do not have access to, do not collect, and do not store any of the data processed by your GoLiveChat instance.
This is a fundamental architectural choice, not just a policy promise. We do not operate a multi-tenant SaaS platform where your data passes through our servers. Your data is yours alone.
We collect only the minimal information necessary to operate our website and provide our services:
When you register for an account on our website (golivechat.cn), we collect:
We automatically collect certain non-personally identifiable information when you visit our website, including:
This information is used solely for analytics, security, and improving our website experience.
When you contact us for support, we collect the information you provide in your communication, including your contact details and a description of your issue. This information is used solely to resolve your support request.
We do NOT collect or have access to:
We use the limited information we collect for the following purposes:
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We use third-party payment processors to handle payment transactions. Your payment card information is collected and processed directly by our payment processors; we do not store or have access to your full payment card details. The use of your payment information is governed by the privacy policies of our payment processors.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and maintain session state. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of our website.
We use the following types of cookies:
We retain account and purchase information for as long as your account is active or as needed to provide you services. Website analytics data is retained in aggregate form. We may retain certain information as required by law or for legitimate business purposes, such as maintaining financial records.
You may request deletion of your account and associated personal information by contacting us. We will comply with such requests subject to any legal retention requirements.
We implement appropriate technical and organizational measures to protect the personal information we collect, including encryption in transit (TLS/SSL), hashed password storage, and access controls. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
For your GoLiveChat instance running on your own servers, you are responsible for implementing appropriate security measures for your deployment, including network security, access controls, encryption, and regular backups.
Our website may contain links to third-party websites or services. GoLiveChat software may also integrate with third-party APIs (such as AI services) if configured by you. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you use.
If you are located outside the jurisdiction where our servers are located and choose to provide information to us, your information may be transferred to and processed in that jurisdiction. By using our website, you consent to such transfer and processing.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us at tshwebsite@qq.com.
As the operator of a self-hosted GoLiveChat instance, you act as the data controller for the information you collect from your end users through the chat platform. You are responsible for:
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes take effect constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: tshwebsite@qq.com
Website: https://www.golivechat.cn