Product Overview
GoLiveChat is a live customer service system independently developed with Golang, founded in early 2019. It is an instant messaging project connecting businesses with customers, following fast and simple development principles. It is a full-channel customer service system tailored for SMEs, dedicated to helping developers and companies quickly deploy and integrate self-hosted customer service capabilities.
The deployment model is self-hosted. The system itself is a multi-tenant, multi-agent SaaS customer service platform. After independent deployment, it can be operated as a SaaS service, building a bridge between your business and customers.
Core Advantages
Data Privacy
Self-hosted deployment with full data control, ensuring enterprise information security.
Omnichannel Coverage
One system to handle customer inquiries across all channels, unified management of every touchpoint.
Highly Customizable
Open front-end source code, supports custom development to meet your specific business needs.
AI Integration
Supports GPT and other large language models to build intelligent customer service assistants and boost efficiency.
High-Performance Architecture
Built with Golang for exceptional runtime efficiency and high-concurrency handling.
Cost Effective
Self-hosted deployment with no recurring subscription fees, lower long-term cost of ownership.
Multi-Channel Support
| Channel Type | Integration Method |
|---|---|
| Website | Embed chat widget or redirect to chat link |
| QR Code Chat | Scan to enter conversation directly |
| H5 Chat Link | Responsive design, adapts to mobile and PC |
| APP Channel | WebView embedded chat link |
| WeChat Official Account | Server API integration or menu embedding |
| WeChat Mini Program | Native component or WebView embedding |
| WeChat Work | Application API integration, web authorization |
| DingTalk | Robot API integration |
Featured Capabilities
Real-Time Video & Voice Calls
Powered by WebRTC, supports video/voice calls and screen sharing with no third-party services required, completely free to use.
WeChat Ecosystem Integration
Full coverage of personal WeChat bot, Official Account, WeChat Work, and Mini Program — one-stop management of WeChat customer service.
AI-Powered Customer Service
Supports ChatGPT API and custom-trained GPT models. Upload PDF, DOCX and other documents to build your enterprise knowledge base.
High-Performance Concurrency
Leverages Golang goroutines for high-concurrency processing, effortlessly handling high-traffic inquiry scenarios.
Simple Deployment
Compiled to a single binary, runs on 1 CPU core and 2GB RAM. No complex environment configuration needed.
Unified Multi-Platform
Agent side supports PC and APP. Visitor side supports mobile web, PC website, Mini Program, and Official Account across all platforms.
Tech Stack
Core System
- Web Server: Nginx
- Database: MySQL
- Frontend: VueJS2 + ElementUI
- Backend: Golang + Gin
Knowledge Base AI
- Container: Docker
- Database: MySQL + Qdrant Vector DB
- Document Parsing: Apache Tika
- FastGPT: API Integration
- Dify: API Integration
- Coze: API Integration
Self-Hosted Deployment
Domain License
Domain-licensed model for individuals and SMEs. Open front-end source code for secondary development, includes 6 months of free upgrades and official support.
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Enterprise License
Enterprise-licensed model with fully open and unencrypted source code. Supports custom development with dedicated technical support and premium after-sales service.
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